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Moova TV is a media player for Smart TVs. You add your own playlist and Moova TV organizes it into Live TV, Movies and Series, with a program guide, favourites, continue watching and control from your phone.

Moova TV does not provide, sell or include any channels, lists or content. You need a playlist from a provider you are authorized to use.

Moova TV is available for:

• Roku (Roku TV, Express, Streaming Stick and Ultra)
• Amazon Fire TV (Fire TV Stick, Fire TV Cube and Fire TV Edition TVs)
• Apple TV (Apple TV HD and 4K; App Store in the USA and Brazil)

Samsung, LG and Android TV / Google TV versions are coming soon. The home page always lists the current store links.

Open your TV's app store, search for Moova TV and install it:

• Roku: Roku Channel Store
• Fire TV: Amazon Appstore
• Apple TV: App Store

After installing, open the app once. On Roku your TV is registered automatically and the 7-day free trial starts. On Apple TV and Fire TV the app is free.

Yes. On Roku (and on Samsung and LG when they launch), every new TV gets a 7-day free trial that starts automatically the first time you open the app. No card is needed. When the trial ends, choose a plan to keep using the app.

On Apple TV and Amazon Fire TV the app is free, so there is no trial or plan.

Yes. On Apple TV and Amazon Fire TV the app is free: there is no activation and no plan to buy. Settings › General Info shows the status as active, with no plan or expiry date. Just add your playlist and start watching.

Activation applies to Roku (and to Samsung and LG when they launch). On Apple TV and Fire TV the app is free and needs no activation.

1. Open Moova TV on your TV. When activation is needed, the Activation screen shows a QR code and your TV's MAC address.
2. Scan the QR code with your phone or go to moova.tv/activation.
3. Enter the MAC address shown on the TV, choose a plan and pay.
4. Your TV activates automatically within a few seconds. No need to restart.

On the TV, open Settings › General Info. It shows your status, plan, expiry date, MAC address, device key and app version. The MAC address also appears on the Activation screen.

• Annual: 12 months of access.
• Lifetime: a one-time payment.

Each plan covers one device (one licence per TV) and no plan includes content. See current prices on the Plans page.

Credit or debit card through a secure hosted checkout, and PIX for payments in Brazilian reais (BRL). Card details are entered on the payment provider's page - Moova TV never sees or stores your card number.

Install and open the app on your TV first - the TV is registered the first time the app opens. Then check that you typed the MAC address exactly as shown on the TV (letters and numbers, separated by colons).

Wait a few seconds: the TV checks its status automatically. If it doesn't change, close and reopen the app. If the problem continues, contact us with your MAC address and the email used for payment.

Plans are tied to one device. Contact us with the MAC address of both the old and the new TV and we'll look at your case.

Yes, within 7 days of purchase. Email support@moova.tv or use the contact form with your MAC address and payment details.

1. Go to moova.tv/playlist.
2. Enter your TV's MAC address and a name for the playlist.
3. Choose how to add it: URL (M3U link), File (.m3u / .m3u8), Host (server, username and password) or M3U8.
4. Optionally add an EPG URL for the program guide, protect the playlist with a 4-digit PIN, or set it as the default.
5. Save. The playlist appears on your TV.

Open Playlists in the side menu and choose to add a new one. Use the URL tab for an M3U link, or, on devices that offer it, the Credentials tab for host, username and password.

Yes. Add as many as you need and switch between them in Playlists by selecting the one you want. Favourites and history are kept separately for each playlist.

In Playlists, open the playlist's actions to Reload, Select, Rename, Set / Change / Remove PIN or Delete it.

Reload clears the saved catalog and downloads it again from your provider. Moova TV keeps the catalog cached for 24 hours, so use Reload when your provider adds new channels or titles.

Without an active plan or trial, playlists are saved but locked. Activate your TV to unlock them.

Yes. When adding the playlist on the website, enable Protect playlist with PIN, or on the TV open the playlist actions and choose Set PIN. The PIN is asked every time someone opens that playlist.

Use your TV remote's arrows, OK and Back keys. The side menu has Home, Live TV, Movies, Series, Connect phone, Playlists and Settings (plus Messages when you have messages). Home shows Continue Watching, recently added titles, recent channels and your favourites.

Live TV lists channels by category. The sidebar has Recents, Favourites and Search. Use CH+ / CH− to change channel while watching, and the star on the player bar to add a channel to favourites.

If your playlist includes an EPG, you'll see the program guide. Catch-up for past programs is available when your provider supports it.

Open Movies, Series or Live TV and choose Search in that section's sidebar. You can also search from the phone app.

Moova TV remembers where you stopped. Resume from Home › Continue Watching, or from the title's page with Continue. For series, it picks up at the right season and episode, and offers Next Episode when one ends.

On a movie or series page choose Add to favourites; for channels, use the star on the player bar. Find everything under Favourites in each section. Favourites are saved per playlist.

While playing, open the player options to choose the audio track and subtitles available in the stream. Which languages appear depends on your provider.

Yes. Go to Settings › Change Language. The TV app is available in English, Português, Español, Français, Deutsch, Italiano and Українська.

With the Moova TV Remote phone app you can browse Live TV, Movies and Series, search, send a title to play on the TV, pause, choose subtitles, audio and quality, check the schedule, and manage playlists and TV settings. Favourites, continue watching and playlists stay in sync with the TV.

Search for Moova TV Remote in your phone's store, or use the links:

• iPhone: App Store
• Android: Google Play (coming soon)

The app is free. Then pair it with your TV (see below).

1. On the TV, open Connect phone in the side menu. A QR code and an 8-character code appear.
2. In the phone app, scan the QR code or type the code.
3. On the TV, accept the Allow connection? request.

The code is valid for 10 minutes (choose New code to get another). After pairing, the phone stays trusted for 30 days.

Phone control is being rolled out platform by platform and may not be available on your TV yet. Keep the app updated - the option appears automatically when it's enabled.

Go to Settings › Parental Control and turn it on. You'll be asked to create a PIN. Then lock the categories you want in Live TV, Movies and Series. Locked categories ask for the PIN and are hidden from search and highlights.

The default parental PIN is 0000. We recommend changing it in Settings › Parental Control › Change PIN (you'll need the current PIN).

For safety, the PIN can't be recovered. Use Settings › Reset App: it erases playlists, favourites, history and settings on this TV, and the PIN returns to the default 0000. Then add your playlist again.

• General Info: status, plan, expiry date, MAC address, app version.
• Playback Format: Standard (TS) or Adaptive (HLS).
• Browsing Data: clear history of movies, series or channels, or favourites.
• Time & Timezone: 12h/24h and timezone.
• Privacy Mode: stop recording viewing history.
• Reset App and Logout.

The playlist server didn't respond. It may be down, blocked by your network (DNS), or the credentials may be wrong.

• Check the URL, username and password with your provider.
• Try again later, or on another network.
• In Playlists, use Reload.

• Try switching Settings › Playback Format between Standard (TS) and Adaptive (HLS).
• Reload the playlist in Playlists.
• If you see "The playlist server refused the stream" or "Channel unavailable on the server", the problem is with the provider's stream - contact your provider.

The catalog is cached for 24 hours. Open Playlists and choose Reload on the current playlist to download it again.

Check that the TV is connected to the internet, then close and reopen the app. If it persists, contact us.

Your device has been disabled. Contact us with your MAC address so we can check.

Close and reopen the app, and make sure it's up to date in your TV's app store. Reloading the playlist rebuilds the catalog. As a last resort, Settings › Reset App returns the app to its initial state (it erases playlists, favourites, history and settings on this TV).

Your playlists (address, login details and EPG URL) are saved to your device's account so they can sync with the website and phone app; playlist PINs are stored hashed. Favourites, history and settings stay on the TV. The TV's identifier (MAC address or device key), model and app version are used for activation and support, and poster and synopsis lookups go to TMDB. Details in our Privacy Policy.

Only to scan the TV's QR code when pairing. Images are not uploaded.