Privacy Policy

1. Introduction

MoovaTV ("we", "us", or "Company") operates the MoovaTV application for Smart TVs, mobile devices (Android and iOS), and the website moova.tv (collectively, the "Service"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our Service. By using MoovaTV, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information you provide: Registration data (name, email address, and password when creating an account); Payment data (payment information processed by our third-party providers such as Stripe, MercadoPago, PayPal -- we do not store complete credit card data on our servers); Playlists (M3U/Xtream playlist URLs and credentials you add to the Service); Communications (messages sent to our support).

2.2 Information collected automatically: Device data (MAC address, device model, operating system, app version, and unique device identifiers); Usage data (features used, usage time, content preferences, in-app browsing history, and interface interactions); Network data (IP address, connection type, and internet service provider); Log data (error logs, performance diagnostics, and crash data for Service improvement).

2.3 Device permissions: Our mobile application may request the following permissions: Camera (used exclusively for reading QR codes for device pairing and license activation -- captured images are processed locally on the device and are not stored or transmitted to our servers); Internet (required for content streaming, authentication, and data synchronization); Local storage (used for caching preferences, playlists, and offline data).

3. How We Use Your Information

We use your information to: provide, operate, and maintain the Service; authenticate your identity and manage your account; activate and validate usage licenses on your devices; process payments and manage subscriptions; synchronize your playlists and preferences across devices; send Service-related notifications (updates, security, support); improve, personalize, and optimize the Service; detect, prevent, and resolve technical and security issues; comply with legal and regulatory obligations.

4. Information Sharing

We do not sell your personal information. We may share it in the following circumstances:

Service providers: we share data with third parties that help us operate the Service, such as payment processors (Stripe, MercadoPago, PayPal), hosting and analytics services. Authorized resellers: if your account was created by a reseller, limited information (account status, activation period) may be shared with the respective reseller. Legal obligations: we may disclose information when required by law, legal process, or governmental request. Rights protection: when necessary to protect our rights, safety, or property, or those of our users.

5. Data Storage and Security

Your data is stored on secure servers with encryption in transit (TLS/SSL) and at rest. Passwords are stored using cryptographic hashing (bcrypt) and never in plain text. Authentication tokens have expiration (access token: 1 hour, refresh token: 7 days). We implement technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of data. Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information as long as your account is active or as needed to provide the Service. After account termination, we may retain certain data for up to 90 days for backup and legal compliance purposes. Anonymized and aggregated data may be retained indefinitely for statistical purposes.

7. Your Rights

In accordance with the General Data Protection Law (LGPD) and other applicable legislation, you have the following rights:

Access: request a copy of the personal data we hold about you. Correction: request the correction of incorrect or incomplete personal data. Deletion: request the deletion of your personal data, subject to legal retention obligations. Portability: request the transfer of your data to another service provider. Consent withdrawal: withdraw your consent at any time, without affecting the legality of prior processing. Objection: object to the processing of your personal data in certain circumstances.

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us immediately.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for: Essential cookies (necessary for website functionality such as authentication and preferences); Analytics cookies (to understand how visitors use the site and improve the experience).

You can manage your cookie preferences through your browser settings.

10. International Data Transfers

Your data may be transferred to and processed on servers located outside your country of residence. When we perform international transfers, we ensure that adequate protection measures are adopted in compliance with applicable legislation.

11. Third-Party Services

Our Service integrates with the following third-party providers, each with their own privacy policies: Stripe (payment processing); MercadoPago (payment processing); PayPal (payment processing); Cloudflare (security and content delivery).

We recommend that you review the privacy policies of these providers to understand how they handle your information.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the application or by email. The date of the last update will always be indicated at the top of this page. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us:

• E-mail: [email protected]
• Site: moova.tv